That’s how long my website was down before it came back up to me.
To me, that’s unacceptable. I don’t know why I keep this up. It seems like whenever my guard seems to relax BOOM – I get nailed with another lengthy set of downtime.
Call it loyalty. Or stupidity. Or whatever else. But I seem to stick with this company, no matter how dissatisfied I’ve been. I’ve been a customer for more than 10 years (I think it might be closer to 15) and I believe loyalty pays off.
Not so much anymore.
Things started going off Monday when my site went down around 2:30-2:45, give or take. I got an e-mail, but couldn’t deal with it at the time because I was at work. Recently, when I get those e-mails, it’s usually a blip or two and the site is back up soon enough.
But this isn’t the first time this has happened. Over the past few years, this is the third that I can recall, with the latest being in October when my site had issues for the better part of a week. In the end, it forced me to get a new theme because, all of a sudden, my theme wouldn’t work.
So, this time the site went down again. When I got home, a couple of hours later, the site was still down. And then it went overnight. And throughout the day. And … 28 hours later, it’s back up.
All I got in the correspondence I had with the company were apologies for the inconvenience.
The company blog had this update:
February 22, 2016
We regret to inform you that we’re currently experiencing unexpected problems with a network in the Datacenter your server resides in. Our senior technical staff is doing everything possible to address the problem at hand. We will continue updating this post as the situation develops. Please accept our most sincere apologies for any inconveniences this accident might have caused you or your business.
That was the only thing on the blog until recently, when things have popped back up and they are explaining a few things (not what happened, mind you, rather what is working and what isn’t). Every e-mail I received back was basically the same — apologizing and saying they were working on it.
There are a lot of reasons why I’ve stayed with this company – loyalty, as well as pricing and what I want. But as these things happen, my satisfaction lowers, so I will be needing to reevaluating my situation there.
Hopefully I can get back to normal now, though the guard needs to be up once again.
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